- 2+ years of experience of tier 2 technical support or QA team
- Basic knowledge of SQL scripts- must
- Strong written and verbal communication skills in English - including tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills
- Basic knowledge of web debugging tools such as Firebug and applications such as Sniffers
- Strong service orientation
- Managerial experience - big advantage
- Excellent problem analysis and re-creation skills, including assisting others overcoming knowledge gaps in areas related to the product and operating systems, re-creating the environment needed to perform the test, helping in understanding the customer issue, and finding workarounds.
- Quick and independent learning capabilities
- Good interpersonal skills, well organized, team player and self-motivated
- B.Sc. of Computer Science - Major advantage
- Must be comfortable working in a dynamic and challenging environment where everyone works unconventional hours and "does it all"
- Ability to multi-task without compromising quality
- Ability to self-document and work in an orderly manner