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Job Opportunity:


Posted		Jan 29

Entry Number		80123

Job Title		Support Representative

Job Description		• Efficient assistance to users who experience trouble with all aspects of the game via email in English • Develop and maintain good customer relationships by preserving current users and by drawing new ones as well as converting non-paying users • Monitor all communication channels and alert to unique occurrences in order to keep them from becoming major issues • 4-5 shifts a week- including weekend shifts and night shifts, 9-hour shifts Requirements: • Experience working in support of either technical or billing support - must • High written communication skills in English • Ability to work in a team and follow procedures • Experience in the gaming world – advantage • Self-motivated and very well organized • Familiar with Social Media - Creative "out of the box" thinker • Fast learner able to quickly pick up and remember procedures, and pay attention to detail • Able to multi-task and stay on top of several tasks at the same time, and take responsibility for them from beginning to end. • High level of comfort with PCs • A strong familiarity with the Internet and its tools PLEASE NOTE: THIS IS NOT AN IT POSITION. PEOPLE SEEKING IT POSITIONS NEED NOT APPLY.

Operational Sector		Customer Care & Service

Region		Center

Language(s)		English

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