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Job Opportunity:

Support Representative

 
Posted   Jan 29  
 
Entry Number   80123  
 
Job Title   Support Representative  
 
Job Description   • Efficient assistance to users who experience trouble with all aspects of the game via email in English
• Develop and maintain good customer relationships by preserving current users and by drawing new ones as well as converting non-paying users
• Monitor all communication channels and alert to unique occurrences in order to keep them from becoming major issues
• 4-5 shifts a week- including weekend shifts and night shifts, 9-hour shifts

Requirements:

• Experience working in support of either technical or billing support - must
• High written communication skills in English
• Ability to work in a team and follow procedures
• Experience in the gaming world – advantage
• Self-motivated and very well organized
• Familiar with Social Media - Creative "out of the box" thinker
• Fast learner able to quickly pick up and remember procedures, and pay attention to detail
• Able to multi-task and stay on top of several tasks at the same time, and take responsibility for them from beginning to end.
• High level of comfort with PCs
• A strong familiarity with the Internet and its tools

PLEASE NOTE: THIS IS NOT AN IT POSITION.
PEOPLE SEEKING IT POSITIONS NEED NOT APPLY.
 
 
Operational Sector   Customer Care & Service  
 
Region   Center  
 
Language(s)   English  
 

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This job has expired.

 
 
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