| Job Description |
|
• Be on top of customer business model, including:
o Marketing strategy (i.e. Bonuses, Admin usage, etc.) o Retention and Conversion strategy
• Responsible for customer performance and revenue growth by making strategic recommendations using:
o KPI(s) & Benchmark analysis o Operational audit o BI tools
• Managing customer requests and needs • Providing first level business support • Escalation point for technical issues • Promoting tasks internally (i.e. development requests, initiation of new projects) • Responsible for customer service level
Requirements: • Experience in the online gaming industry – MUST! • At least 2 years’ experience or background with Customer Services/ Customer Support B2B – MUST! • Experienced with managing or working with international customers – MUST! • Experience with a software or internet company in relevant position like Account Management or Project Management – Must! • Good understanding of the internet world • Team player • Self-motivated, detail oriented, self-managed, team player, multitasking • Service and business orientated with excellent interpersonal skills • Strong analytical and problem solving ability • Knowledge of internet advertising an - Advantage! Mandatory: excellent English, both written and spoken
Big Advantage: Italian/ Spanish/ French/German |
|