||• Be on top of customer business model, including:
o Marketing strategy (i.e. Bonuses, Admin usage, etc.)
o Retention and Conversion strategy
• Responsible for customer performance and revenue growth by making strategic recommendations using:
o KPI(s) & Benchmark analysis
o Operational audit
o BI tools
• Managing customer requests and needs
• Providing first level business support
• Escalation point for technical issues
• Promoting tasks internally (i.e. development requests, initiation of new projects)
• Responsible for customer service level
• Experience in the online gaming industry – MUST!
• At least 2 years’ experience or background with Customer Services/ Customer Support B2B – MUST!
• Experienced with managing or working with international customers – MUST!
• Experience with a software or internet company in relevant position like Account Management or Project Management – Must!
• Good understanding of the internet world
• Team player
• Self-motivated, detail oriented, self-managed, team player, multitasking
• Service and business orientated with excellent interpersonal skills
• Strong analytical and problem solving ability
• Knowledge of internet advertising an - Advantage!
Mandatory: excellent English, both written and spoken
Big Advantage: Italian/ Spanish/ French/German