The Support Field Application Engineer has the overall responsibility for technical issue management on all commercially deployed products to customers.
Working with an experienced global support team, required to provide world class support to customers.
Key responsibilities: • Support the integration of company’s products and software management solutions on mobile devices, automotive systems and operator networks. • Provide high-quality technical support via phone, e-mail and on-site to customers. • Manage case tracking, prioritization and escalations to global support / R&D. • Develop and report support metrics and customer satisfaction. • Develop demonstration integrations and tools for company’s products on various platforms such as mobile devices and automotive systems • Assist in development of Technical Support knowledgebase by documenting issues resolutions and workarounds. • Identify product enhancement opportunities through regular interaction with customers.
Qualifications: • B.Sc. degree in computer science, similar technical degree or qualification • 3-5 years of practical experience in server support • Experience in server installation and support • Good understanding and knowledge of Linux OS • knowledge in server/client architecture • Experience in system configurations for performance/load issues • Experience in network and integration • Experience in Oracle database support • Experience in Java development • Advantage –Business English level • High self-management capabilities, positivity and a high level of motivation towards accomplishing objectives • Ability to take business trips (up to 30%)
Advantage: • knowledge/experience in C/C++ development • Knowledge of and experience implementing OMA-DM
Bilingual - English/Hebrew
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